Participant Support Specialist - Bilingual, Spanish
Company: P&A Group
Location: Buffalo
Posted on: February 23, 2026
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Job Description:
Job Description We have a great opportunity for a Call Center
Support Specialist. As a Participant Support Specialist Bilingual
Spanish at P&A, you'll often be the first point of contact for
our customers and participants-playing a crucial role in shaping
their experience with our organization. If you're passionate about
helping people, solving problems, and growing your career in a
fast-paced environment, this could be the perfect opportunity for
you! What You'll Do: - Answer incoming calls and chats, accurately
interpreting questions and providing effective solutions. - Guide
participants on plan terms, content, and eligibility while staying
compliant with all regulations. - Ensure privacy and data
protection, maintaining HIPAA compliance for every interaction. -
Follow up with participants or administrators via phone or email to
resolve outstanding issues. - Log all calls and chats in Flex
Connect, keeping detailed, professional documentation. - Always
bring your A-game to phone and chat interactions with clear
communication, excellent spelling, and grammar. Training &
Schedule: - Work Schedule Hours: 8:30 AM 5:00 PM EST (~6 weeks paid
training) - Competitive pay with opportunities for salary increases
when taking on bilingual call duties Requirements - High School
Diploma or equivalent - Customer service or call center experience
is a plus - Strong proactive problem-solving and troubleshooting
skills - Ability to manage multiple priorities in a fast-paced
environment - Self-starter with strong attention to detail and the
ability to work independently Benefits - Health, Vision & Dental
Insurance - 401k - Free monthly commuter pass - Casual Dress
Environment - Remote option considered after 3-month performance
evaluation We are proud to be an Equal Opportunity Employer.
Keywords: P&A Group, Niagara Falls , Participant Support Specialist - Bilingual, Spanish, Customer Service & Call Center , Buffalo, New York
