Resident Care Worker - Passage House

Company: Pinnacle Community Services
Location: Niagara Falls
Posted on: February 17, 2026

Job Description:

Job Description Job Description POSITION OVERVIEW: The Resident Care Worker is responsible for supporting the agency initiative of providing a safe and secure environment for those in our emergency shelter; in addition to demonstrating knowledge of the mission and services of Pinnacle Community Services, Inc. (PCS). QUALIFICATIONS/EXPERIENCE: Associates Degree in Human Services preferred. High School diploma (or GED) required Position requires flexibility in scheduling with availability to support a 24/7 environment including holidays, weekends and overnights Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web based databases. Understanding of the use of email in the workplace JOB RESPONSIBILITIES: Answers incoming telephone calls from domestic violence victims; assesses crisis situations; and takes appropriate action Answers calls from general public requesting information in a polite and welcoming manner Conducts client intakes, including all paperwork in a legible manner, and admits clients to shelter Respects client confidentiality Follows all appropriate procedures upon arrival of client to be admitted, including orientating clients to Shelter physical plant and amenities; educates clients on the Shelter Guidelines and other rules/procedures; clearly presents fire safety plan; accompanies client to their assigned room; provides toilet articles Documents Daily Log notes and shares other client information with incoming coverage staff, as appropriate Maintains contact with Shelter clients; provides brief emotional support, as needed. Refers clients to social work staff for counseling issues Monitors and oversees daily chores, meal preparation and cleanup, and ensures that appliances are used in a safe manner Maintains a safe, comfortable environment for women and children in residence, including not leaving the residence unsupervised without supervisory approval Assists Residential Care Coordinator in obtaining and storing supplies, organizing donations and in maintaining Shelter building and grounds Participates actively in ongoing professional development Meets and participates on a regular, planned basis with the Resident Care Coordinator for supervision PHYSICAL/ENVIRONMENTAL DEMANDS: Ability to work in a crisis intervention setting Job performed in a shelter/residential setting Occasional lifting (15 pounds or less) Occasional standing/sitting Moderate stress Occasional PC/computer work AGENCY EXPECTATIONS: Attends and participates in appropriate Agency staff trainings and meetings Advocates for cultural diversity/sensitivity as appropriate DISCLAIMER: The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position. EOE Statement: It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law. The prohibition of discrimination includes harassment. The people we serve include all those we serve and people service groups who request and are eligible for Pinnacle Community Services, Inc. Ongoing training is provided to assure adherence to this Policy. Pinnacle Community Services, Inc. is an Equal Opportunity Employer.

Keywords: Pinnacle Community Services, Niagara Falls , Resident Care Worker - Passage House, Administration, Clerical , Niagara Falls, New York