Sr. Case Manager Immigration Bilingual Spanish

Company: The GEO Group
Location: Buffalo
Posted on: February 19, 2026

Job Description:

Job Description Job Description Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Responsibilities Job Responsibilities As the Government Site Specialist, you will use your background in criminal justice, psychology and/or social and case management to develop, implement, and coordinate case management and individual service plans for ISAP Program Participants in conformance with program requirements. Additional responsibilities for the Senior Specialist include: Meeting with participants face-to-face regularly as required by government contractual obligations. Developing and maintaining accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records. Conducting intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes. Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program. Assisting Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant. Evaluating English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants. Assess the needs and vulnerabilities of ISAP Program Participants, and connect them with appropriate resources within the community. Qualifications Job Requirements: As the Government Site Specialist you must have excellent interpersonal, oral and written communication skills, and demonstrated tact when interacting with employees, community contracts, government official, and participants. You will also need demonstrated sound judgment and even temperament with the ability to deal tactfully with the public. If this describes you, apply today! A Bachelor’s Degree in Sociology, Psychology, Social Work, Criminal Justice, or related social services/human service field. At least two (2) years’ relevant experience in a field related to law, social work, detention, corrections, government, or similar field. Bilingual English/Spanish required. Experience dealing with multicultural clients. Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports. Ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies, or defuse hostile or unstable situations. Strong attention to detail and problem-solving skills. Basic knowledge of immigration laws, regulations, and procedures. Computer proficiency, including Microsoft Office and the internet. Ability to interpret electronic monitoring messages and daily summary reports. Ability to type thirty-five (35) words per minute to develop and maintain case records by performing data entry. Valid, active driver's license required. United States citizenship required. Must live in the United States 3 of the last 5 years (military and study abroad accepted). Successfully pass pre-employment (post offer) background check and obtain a suitability determination. BI Incorporated

Keywords: The GEO Group, Niagara Falls , Sr. Case Manager Immigration Bilingual Spanish, Administration, Clerical , Buffalo, New York