Employee Benefits Client Service Specialist T

Company: LAWLEY AGENCY, LLC
Location: Buffalo
Posted on: February 16, 2026

Job Description:

Job Description Job Description These are the fun damental components of the job: Provide daily direction, guidance, and support to team members and serve as a first point of contact for questions, escalations, and issue resolution Assist Manager in fostering a collaborative, accountable, and respectful team environment Support onboarding and training by demonstrating best practices and reinforcing procedures Ensure adherence to policies, procedures, and service standards Identify process/training gaps and recommend improvements to leadership Under the guidance of the Manager of CSS and Special Projects, prepare and grow through conducting quarterly and annual performance review and regular check-ins. Coordinate carrier marketing materials for client benefit guides and PowerPoint presentations Act as liaison to ReSource Pro Assist with reporting, metrics tracking, and special projects Manage a book of business, with a client retention goal of 95% or greater Other fun ctions of the job: Expand and grow in your role when supporting miscellaneous duties as requested Skills / traits that we value for this role: Insurance experience in a related position for at least 3 years Bachelor’s degree preferred Life, Accident & Health License Incredible attention to detail and organizational skills Ability to think strategically while assuming accountability and responsibility for accounts and service Ability to work well independently and on a team Positive attitude, even in a fast?paced environment Computer skills are a must A passion to make customers and coworkers feel important and valued Capability to work quickly and efficiently Methodical, yet swift decision?making skills Precise verbal and written communication skills, even under time constraints A bit about Lawley! We are not a call center environment We achieve success by building genuine relationships together, with our teams and clients We are a family owned insurance broker (70 years!) We are deeply committed to the communities we serve and love to get involved We work hard and play hard Why Lawley? Competitive salary and referral bonuses! Expansive Benefits (Medical, Dental, Vision—and SO many more) 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day! Company 401K contribution received starting Day 1 (for participants 21 years old) Educational support, career development, and growth opportunities Job Security (we’ve never had a lay-off, even during the pandemic) Flexibility, including hybrid schedules! Business hours 8am-4:30pm Comfortable, family-oriented culture, with an emphasis on work life balance Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities) Fulfilling opportunities that align with your career path and our business needs The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $56,750 to $101,279.75.

Keywords: LAWLEY AGENCY, LLC, Niagara Falls , Employee Benefits Client Service Specialist T, Customer Service & Call Center , Buffalo, New York