Customer Sales & Serv Rep
Company: FCX Performance
Location: Rochester
Posted on: April 3, 2026
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Job Description:
A Customer Sales & Service Representative (CSSR) is responsible
for establishing and maintaining profitable relationships with
customers on behalf of Applied by taking personal and complete
responsibility for each customer contact and by ensuring that
customer requirements are met while pursuing the interest of the
Company. The CSSR is an integral part of the Applied sales team and
interacts with Applied’s customers by providing them with
information to address inquiries regarding products and services.
Responsibilities/Duties: • Professionally handle requests from
customers to ensure that issues are resolved promptly and
thoroughly. Requests are received via phone, email, fax, EDI,
walk-in customers and as communicated by Applied sales associates.
• Recommend and source the most profitable products, utilizing
internal inventory first, supplier inventory as an alternate
option, to meet or improve upon the customer required dates. •
Proactive review of open customer orders and pending quotes to
ensure on-time responses, shipments, and conversion of quotes to
orders. • Communicate disruptions in service levels, approval
requests, corrective actions needed, customer feedback, and
preventative actions to Service Center management. • Maintain a
balance between company policy and customer benefit in decision
making. Handles issues in the best interest of both Applied and
Customer. • Maximize profit by working with suppliers to gain
additional chargebacks, recommending the most profitable product
offerings. Support pricing and margin improvement efforts by
communicating opportunities with management, adopt and utilize
methods that will reduce overrides, promote most profitable options
to our customers, and recover freight expenses. • Gain and utilize
product knowledge and expertise to assist customers with product
selections and coordinate supplier engineering support to drive the
sales process. • Responsible for personal investment in gaining
proficiency in our systems, product training, adoption of company
initiatives and tools and overall continuous career development. •
Continuously identify and evaluate process improvements that
positively impact the Customer’s experience by using Customer
Feedback, Supplier Nonconformance, and OnTime and Error-Free forms
and metrics. • Perform warehouse functions including pulling and
packing product, receiving, cycle counting, stock put away and
delivery of product. Provides emergency and after hours services as
scheduled. • Provide backup support to other associates within the
Service Center as necessary along with other duties assigned by
management. Education/ Work Experience: Required: • 6 months of
customer service experience or 1 year of experience in a
Stockroom/Driving position within industrial distribution • High
school diploma or equivalent • Demonstrated mechanical and
mathematical aptitude • Excellent communication and organizational
skills • Ability and desire to learn new systems and processes
quickly • Strong computer skills, particularly in Excel • Requires
ability to sit and stand for extended periods of time, walk, bend,
and lift up to 25 lbs. regularly and up to 50 occasionally.
Preferred: • SAP experience in a customer service setting •
Knowledge of industrial products and hydraulics • Ability to learn
and use calipers to measure specs on a wide variety of industrial
parts • Highly developed sense of integrity and commitment to
customer satisfactions • Demonstrated passion for excellence in
customer service • Ability to communicate clearly and
professionally, both verbally and in writing • Has a pleasant,
patient and friendly attitude • Detail oriented with strong
communication and listening skills • Possess a solid work ethic and
team player mentality Starting Salary : In accordance with
applicable wage transparency law requirements, the typical
estimated total compensation for this position is $19-$21/hour
depending on experience, including potential bonus opportunities.
Bonus amounts can be tied to company, location and/or individual
performance, but no specific amount is guaranteed. LI-SB1 Founded
in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading
value-added distributor and technical solutions provider of
industrial motion, fluid power, flow control, automation
technologies, and related maintenance supplies. Our leading brands,
specialized services, and comprehensive knowledge serve MRO and OEM
end users in virtually all industrial markets through our
multi-channel capabilities that provide choice, convenience, and
expertise. Applied Industrial Technologies is built on a philosophy
that puts people first. We are an equal opportunity employer, and
we are committed to a workforce in which we enforce fair treatment
and provide growth opportunities for everyone. All qualified
applicants will receive consideration for employment regardless of
age, race, color, national origin, genetics, religion, gender,
marital status, physical or mental disability, or any other
characteristic protected by applicable laws, regulations, and
ordinances.
Keywords: FCX Performance, Niagara Falls , Customer Sales & Serv Rep, Customer Service & Call Center , Rochester, New York
