Service Manager

Company: Progressive Machine & Design
Location: Victor
Posted on: January 17, 2026

Job Description:

Job Description Job Description Description: Service Manager – Join Our Dynamic Team! About the Role: Are you an experienced leader with a passion for innovation, problem-solving, and creating impactful solutions? As the Service Manager , you’ll play a pivotal role in shaping the success of our Operations team while driving forward exciting projects for our Tier 1 clients. You’ll lead a team of talented technicians and engineers as they provide high-level support for projects both domestically and internationally. This is your chance to make an immediate impact and be a key player in our success! Key Responsibilities: Lead and Manage: Guide a talented team of technicians and engineers to deliver top-notch system installations, training, and service support. Your leadership will drive the smooth execution of projects and ensure our service delivery meets the highest standards. Strategic Planning: Take charge of managing project backlogs, resources, and work in progress. You'll oversee scheduling, forecasting, and ensuring timely project completion while proactively hiring, training, and mentoring the next generation of technicians. Customer-Focused Leadership: Provide exceptional customer service by responding promptly and professionally to inquiries. Share project status updates, offer detailed reporting from onsite visits, and solve complex technical challenges with precision and confidence. Estimates & Proposals: Play a crucial role in estimating service requirements, offering well-informed proposals, and ensuring that client needs are met effectively with clear, actionable plans. Onsite Integration: Take your expertise to the field with occasional travel to customer sites, ensuring successful project completion and fostering strong customer relationships. Safety First: Lead by example to ensure all safety protocols are followed at all times, keeping both our team and customers secure. Why You’ll Love Working With Us: Impactful Work: Your contributions will directly influence the success of our clients and projects. No two days will be the same! Collaborative Environment: We believe in working together, sharing knowledge, and learning from each other. Growth Opportunities: We are committed to supporting your career growth with continuous training, mentorship, and leadership development. Competitive Compensation: We offer a comprehensive benefits package and opportunities for career advancement. Ready to Make a Difference? If you're looking to take your career to the next level and join a forward-thinking company that values innovation and leadership, we want to hear from you! Apply now to be a part of something bigger. Requirements: What We’re Looking For: Experience: You’ll bring a wealth of knowledge, including 5-10 years of experience in automation (with a focus on building, troubleshooting, and installations) and a track record of leading teams. Experience managing customer relationships is a huge plus. Education: A Bachelor’s degree in Electrical, Mechanical, or a related engineering discipline will set you up for success in this role. Leadership Skills: You have 2-5 years of management experience or a proven ability to lead teams with confidence and passion. Skills & Abilities: Your excellent communication skills and problem-solving abilities will allow you to manage a diverse set of challenges. You thrive on multitasking and can think creatively to develop solutions. Travel: Up to 25%

Keywords: Progressive Machine & Design, Niagara Falls , Service Manager, Engineering , Victor, New York