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General Manager

Company: Seneca Gaming Corporation
Location: Niagara Falls
Posted on: June 18, 2022

Job Description:

The General Manager participates in the development of the long term strategic directional plan for the property and is responsible for execution of the plans. This individual will oversee all aspects of day-to-day operations of the property, is responsible for driving profitability of the property including identifying opportunities to generate new and improved revenue streams. The General Manager oversees the execution of corporate initiatives as they pertain to Marketing, Finance, and Human Resources, and is responsible for compliance to regulations and internal controls as well as supporting other company wide initiatives. The General Manager will lead the property to achieving World Class Service levels, Customer Service scores and other pertinent criteria that meet or exceed goals as set by the Chief Executive Officer and maximizing profitability. As required, the General Manager will develop and implement programs relevant to current business environment - economic, competitive and otherwise. The General Manager keeps the Chief Operating Officer advised of financial performance and other pertinent developments and, from time to time may be called upon to report to the Board of Directors of Seneca Gaming Corporation. All functions will be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.


  • Develops, mentors and trains enrolled Seneca Nation members for future senior management positions within the company.
  • Oversees administrative matters and ensures HR is consulted as appropriate. Meets with staff on a regular basis and with entire property no less than 3 times per year.
  • Ensures effective recruitment, hiring, training, recognition, evaluation, coaching and discipline, terminations and other personnel related issues.
  • Responsible for ensuring the property adheres to all company policies and internal controls, including but not limited to Compact, Human Resources, TERO compliance guidelines and Purchasing.
  • Prepares the annual budget and monitors to ensure attainment of goals. Manages labor and scheduling to ensure adequate coverage at all times while minimizing overtime.
  • Liaise with other management to ensure consistency and smooth flow of information, policies and procedures.
  • Maintains a strong network of contacts throughout the industry to facilitate both formal and informal gathering of information.
  • Runs the property and designs policies and training that result in exceptional customer service to all patrons. Maintains a professional work environment with supervisors, managers and staff.
  • Be knowledgeable of industry trends, new technology and practices as they relate to his/her area(s) of responsibility.
  • Must complete all required SGC Training programs within 60 days from commencement of employment.
  • Attends all necessary meetings to stay informed; including company and community meetings.
  • Oversees an operation that is 24/7 and requires hours that can extend up to 60 hours per week or more, and be inclusive of work weeks that consist of 6 or 7 days. This individual is on-call and requires accessibility 24/7.
  • Perform any other duties as assigned.Qualifications/ Requirements:Education/ Experience:
    • Must be 18 years of age or older upon employment.
    • Must have four-year college degree from an accredited college or university. A post graduate business, finance or legal degree is preferred but not required.
    • A broad knowledge of the operations of a casino/hotel is required, with a minimum of fifteen (15) years of previous casino/hotel management experience; five (5) of those years in an executive management capacity of a property generating in excess of $150 million annually.
    • A minimum of five (5) years' experience managing a senior level management team (VP and above) is also required.
    • Must have previous experience managing a capital maintenance budget in excess of $10 million annually.
    • Must have a minimum of three (3) years' experience overseeing capital projects in excess of $10 million per individual project.
    • Excellent communication, organizational, and analytical skills required.
    • Individual must be a results and goal oriented professional.
    • Understanding of the casino internal controls and requirements of the Compact with the State of New York.
    • Must possess and maintain a valid driver's license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.Analytical Skills
      • Ability to identify and address issues by developing action plans or making decisions that will improve property performance.
      • Ability to work with property leaders to identify strategic issues and opportunities and develop data that will facility the most educated business decisions.Language Skills and Reasoning Ability
        • Must possess excellent written and verbal communication skills, be able to speak effectively to employees and guests, and be able to resolve problems in a diplomatic and tactful mannerPhysical Requirements and Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
          • Must be able to stand, walk and move through all areas of the casino/hotel.
          • Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations.

Keywords: Seneca Gaming Corporation, Niagara Falls , General Manager, Executive , Niagara Falls, New York

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