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General Manager

Company: La Quinta Inn & Suites by wyndham
Location: Niagara Falls
Posted on: November 7, 2019

Job Description:

LaQuinta Inn & Suites by Wyndham6225 Niagara Falls BlvdNiagara Falls, New York 14304 -Job Title: General ManagerThe position has managerial authority and decision making discretion with respect to purchasing; hiring and firing; training and reviewing staff performance; and creating performance goals and incentives. The General Manager will develop quarterly departmental goals and will guide the staff to ensure action plans are implemented to achieve them. The General Manager must set the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations.Essential Functions:1. Primarily accountable for administration of hotel operations and theimplementation of service standards in order to maximize guest and employee satisfaction in accordance with wyndham hotel and resort guidelines.2. Directly responsible for rate and room inventory management across all hotel systems, group sales and OTA etc.3. Direct hotel staff in enforcing and maintaining existing procedures to ensure operational compliance.4. Perform the responsibility of all hotel job descriptions if required.5. Review weekly schedules for conformity to approved labor budgets.6. Perform daily and weekly review of timesheets for overtime control and conformity to schedule. Make corrections as appropriate and forward to the property President.7. Oversee training for all new employees. Coordinate all staff orientation and training utilizing approved job descriptions, employee manual, new hire checklist, adopted training material and proficiency tests.8. Monitor progress and ongoing service standards of all staff. Perform periodic performance reviews as directed. -Required Knowledge, Skills, and Abilities:1. Ability to perform the responsibilities of all hotel job descriptions.2. Ability to actively supervise up to 10-15 employees at once.3. Basic computer skills including operating systems, hardware networking and willingness to learn new property management software systems as required.4. Works well under pressure; maintains control even in the most difficult situations.Qualifications: -Experience in business management and customer service required.

Keywords: La Quinta Inn & Suites by wyndham, Niagara Falls , General Manager, Executive , Niagara Falls, New York

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