Medical Screener - Reception Technician (Customer Service)
Company: CSL
Location: Niagara Falls
Posted on: November 19, 2023
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Job Description:
Job Description Summary
Responsible for greeting donors at the plasma collection center and
conducting a series of registration procedures to verify donor
suitability for the plasma pheresis process.
Job Description
1 In compliance with Standard Operating Procedures (SOPs), assists
qualified donors in completing the screening process. The screening
procedures includes but are not limited to: assessing the
self-administered health history, answering basic medical questions
associated with the donation process, referring donors to medical
staff when appropriate and performing health screening procedures
such as blood pressure, pulse, weight, temperature. Performs finger
stick to obtain sample to obtain donor's hematocrit and total
protein levels.
2 Upon completion of the appropriate training, may educate new
donors on the use of therapeutic products made from donated plasma.
This includes explaining the screening process, the health
screening tests performed, the appointment system, donation fees,
center policies, proper nutrition and any other information
pertinent to the donor. Ensures that all donor questions are
answered timely, accurately and professionally.
3 May be involved in registering applicant and transfer donors
based upon completion of appropriate training and operational needs
of the center.
4 May answer the telephone and answer callers question or transfer
call to appropriate staff member.
5 Maintains alertness and awareness to any reaction by a donor may
have during or after the pheresis process and notifies appropriate
staff.
6 Alerts Group Leader or Supervisor of donor flow issues.
7 Ensures the accurate recording of donor data in the electronic
donor information management system as outlined in the SOPs.
8 Understands the policies and procedures associated with hyper
immune programs at the center if applicable.
9 Maintains clean efficient work environment and ensures sufficient
operating supplies and forms are available as needed. Follows all
Health Safety & Environmental (HSE) and Occupational Safety and
Health Administration (OSHA) policies and procedures. Promotes
safety in all actions.
10 Maintains confidentiality of all personnel, donor and center
information.
11 May be cross-trained in other areas to meet the needs of the
business.
12 Bilingual skills may be required, at the discretion of the
organization, to meet the needs of the business.
13 Perform other job-related duties as assigned.
Education
--- High school diploma or equivalent required
Experience
--- Minimum of three (3) months experience in a clerical or
customer service related position, preferably in medical or health
provider environment or equivalent combination of education and
experience
--- Must be able to perform basic math calculations
Working Conditions
--- Ability to understand, remember and apply oral and/or written
instructions
--- Ability to understand and follow basic instructions and
guidelines
--- Must be able to see and speak with customers and observe
equipment operation.
--- Occasionally perform tasks while standing and walking up to
100% of time
--- Reach, bend, kneel and have high level of manual dexterity
--- Occasionally be required to lift and carry up to 25 pounds
--- Fast paced environment with frequent interruptions
--- Frequently exposed to hazardous chemicals, extreme temperatures
and to blood borne pathogens
--- Required to wear Personal Protective Equipment while performing
specific tasks or in certain areas
--- Required to work overtime and extended hours to support center
operational needs
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, disability, veteran status, national origin or
other legally protected classifications.
CSL offers the following benefits for this full-time position, most
are effective the first day of hire: Options for health care
benefits, including choices of plans for medical and prescription
drug, dental, and vision coverage; Company-provided basic life
insurance and Short- and Long-Term Disability; the option to
participate in CSL's 401(k) Savings Program; Paid Time Off (PTO)
for use in connection with vacations, illness, and other personal
business; and paid observed holidays as designated by the
Company.
Our Benefits
CSL offers the following benefits for this part-time position: Paid
sick leave; and the option to participate in CSL's 401(k) Savings
Program. For more information on CSL Plasma benefits visit
https://cslbenefits.com/cslp.
About CSL Plasma
CSL Plasma is one of the world's largest collectors of human
plasma. Our work helps to ensure that people with rare and serious
diseases are able to live normal, healthy lives. We are committed
to our work because lives depend on us. Learn more about CSL
Plasma.
We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL
embraces diversity and inclusion. Learn more about Diversity &
Inclusion at CSL.
Do work that matters at CSL Plasma!
Keywords: CSL, Niagara Falls , Medical Screener - Reception Technician (Customer Service), Healthcare , Niagara Falls, New York
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