Gaming Support Specialist
Company: Seneca Gaming and Entertainment
Location: Salamanca
Posted on: January 18, 2026
|
|
|
Job Description:
Job Description Job Description Salary: 30.83 Gaming Support
Specialist Salary - $30.83 IT All locations (Irving, Oil Spring, &
Salamanca) Deadline: Open Until Filled JOB FUNCTION: The Gaming
Support Specialist (Class II Gaming) provides hands-on technical
and operational support for Class II gaming systems, with a focus
on performance, uptime, and user experience. This role works
closely with Operations and IT teams to deploy, configure, and
troubleshoot gaming platforms from vendors such as Konami, IGT,
Aristocrat, and AGS. As the primary resource for resolving system
disruptions and optimizing configurations, the specialist ensures
seamless gameplay and minimal downtime. Beyond gaming systems, the
role supports daily business operations by applying technical
expertise to drive efficiency and innovation. All duties must be
performed in accordance with Seneca Gaming and Entertainments
policies and procedures, NIGC Minimum Internal Control Standards,
and SGA Tribal Internal Control Standards. QUALIFICATIONS: High
school diploma or equivalent required; Associate's Degree in
Computer Programming/Technology, or a related field, or equivalent
work experience. Minimum 3 years of related IT work experience
required, preferably in the gaming industry. Experience with data
analytics, reporting tools, or business intelligence platforms.
Ability to solve technical problems, work well under stress, and
follow instructions. Must be able to work flexible hours including
nights, weekends and holidays as required.
Keywords: Seneca Gaming and Entertainment, Niagara Falls , Gaming Support Specialist, IT / Software / Systems , Salamanca, New York
