IT Technician
Company: Spectrum Health & Human Services
Location: Orchard Park
Posted on: February 19, 2026
|
|
|
Job Description:
Job Description Job Description Agency Profile: Spectrum Health
& Human Services respectfully partners with adults, children, and
families as they recover from behavioral, emotional, mental health
and/or substance related disorders by offering individualized and
meaningful opportunities of hope, empowerment, and support to
achieve self-defined improvements in their quality of life.
Full-time: 227 Thorn Avenue, Orchard Park, NY Must be able to
reliably commute to and from work SUMMARY OF POSITION FUNCTION:
Install and monitor computers and other IT equipment like printers
and copiers, as well as operating systems and relevant software.
They also ensure that new computers and laptops can communicate
with each other and relevant servers on a network. In addition,
these technicians provide staff with support by assisting them with
computer-related problems and training them on new systems and
software as needed. MAJOR DUTIES AND RESPONSIBILITIES: Installing
the SharePoint platform, integrating applications, and creating
libraries. Adding users, controlling access to document libraries,
and setting permissions. Performing maintenance of the SharePoint
platform, servers, and intranet. Troubleshooting and resolving
SharePoint issues or malfunctions. Providing SharePoint support and
end-user training. Performing data retrieval and backup procedures
to prevent data loss. Ensuring sufficient storage space by
performing clean-ups and archiving data. Reviewing usage and
activity reports and adjusting to ensure optimized
user-experiences. Maintaining network infrastructure, as well as
managing encryption, security zones, and firewalls. Keeping up to
date with SharePoint developments and performing version updates
and upgrades. Providing staff with technical support and training
Documentation of process. This will include all cause and effect,
resolution, and steps to prevent future issues. (Root-cause
analysis) Ability to serves as a “backup” for other team members,
seeks cross training in their areas of expertise, and performs
their duties in their absence Multitasking under load - ability to
work effectively in a busy, fast-paced environment and the
flexibility to change direction at a short notice and manage
priorities, workload, and time effectively Approachability – an
open mind and welcoming atmosphere and patience so that end-users
are comfortable in asking for the information needed Demonstrated
problem solving skills; ability to face challenging situations,
view from a variety of different angles; assess strength of
options, select and implement the best solution Ability to
think-on-your-feet, making effective decisions on a timely basis,
sometimes with limited information and take accountability for your
actions A strong service-orientation and prior proven success in
handling customer service responsibilities, dealing with an
internal client base; ability to interact with people at all levels
of the organization with tact, diplomacy and most importantly
patience Self-motivated and detail oriented, with an eagerness to
learn, ability to work independently as necessary
SKILLS/COMPETENCIES: Excellent interpersonal skills and
communication skills both verbal and written Work well under
pressure with interruptions and challenging deadlines Excellent
documentation/recording skills and attention to detail; good time
management and organizational skills Ability to handle multiple
tasks, work independently and assist with multiple projects and
priorities Proficient and/or knowledge of various IT concepts
including email, Security, Network Protocols, Application
Management and Document Management or has a good basic knowledge
base and is willing to learn to the level needed Demonstrates
aptitude and desire to learn new skills on the job EDUCATION
REQUIREMENTS: Associates Degree preferred with at least one year of
office experience or High School degree with 4 plus years of office
related experience both including some skill and knowledge of IT
EXPERIENCE: One to four years dependent on education Must possess a
valid Driver’s License with an acceptable driving record
COMPENSATION: $21.00/hr - $25.00/hr
Keywords: Spectrum Health & Human Services, Niagara Falls , IT Technician, IT / Software / Systems , Orchard Park, New York
