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Technical Service Specialist

Company: OXY, Inc
Location: Niagara Falls
Posted on: June 14, 2019

Job Description:

Contribute. Grow. Lead...with OxyChem. Looking for a challenge? Desire to achieve your true potential? OxyChem is a growing, action-oriented, safety driven chemical manufacturing company continually striving to be the best in the business while staying focused on environmental protection. The secret to our success has and will continue to be our people.



Occidental Chemical Corporation (OxyChem) is a leading North American manufacturer of polyvinyl chloride (PVC) resins, chlorine and caustic soda key building blocks for a variety of indispensable products such as plastics, pharmaceuticals and water treatment chemicals. Other OxyChem products include caustic potash, chlorinated organics, sodium silicates, chlorinated isocyanurates and calcium chloride. OxyChem's market position is among the top three producers in the United States in 2017 for the principal products it manufactures and markets. Based in Dallas, Texas, the company has manufacturing facilities in the U.S., Canada and Latin America.
In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities. We are looking for an experienced and self-motivated individual to fill the position of Technical Services Specialist at our Technical Facility located in Niagara Falls, New York.

ESSENTIAL JOB DUTIES:

Customer Technical Service:

* Investigate customer quality complaints related to the performance of Basic Chemical products and recommend corrective actions to the customer, Manufacturing, Business Management and Sales personnel to resolve the problem and prevent loss of sales. Maintain complaint system and formally respond to customers complaints using information provided by various OxyChem groups.

* Counsel customers on the technical merits and proper application of Basic Chemical products to maintain and expand sales.

* Develop Product Data Sheets and Technical Bulletins related to the characteristics and use of Basic Chemical products.

* Monitor barge, ship and rail loading and unloading to and from terminals, ensuring product quality and proper inventory accounting.

* Advises customers and terminals on proper equipment and storage of products.

* Perform audits at customer and terminal locations.

* Trouble shoot customers analytical problems and techniques.

Marketing and Sales Support:

* Work closely with Sales and Business Management to support market initiatives, maintain sales to existing customers and catalyze sales to new customers. May involve presentations to new or existing customers.

* Interact with trade associations that deal with Basic Chemical products.

Manufacturing Support:

* Recommend product specifications, quality parameters and shipping guidelines to meet customer needs and expand sales.

* Assist the plants to understand and respond to customer needs.

Training:

* Train new Sales and other professional personnel on the technical aspects of our products.

* Provide safety and handling training to new and existing customers.

HESS:

* Implement and comply with all corporate OxyChem/OxyVinyls HESS programs.

* Operate within the Technical Service Group with no reportable safety or environmental incidents.

* Promote the safe and environmentally responsible use of Basic Chemical Group products.

* A minimum of a Bachelors degree in chemistry or chemical engineering with minimum 10 years chemical industry experience.

* Technical knowledge and experience with chlorine, caustic soda, and caustic potash.

* Knowledgeable in safe handling, shipping and use of these products.

* Excellent interpersonal skills.

* Excellent written and verbal communication skills.

* Ability to read, write and speak in English.

* Physical requirements Must be able to lift 40 lbs, climb ladders and stairs. Walking, bending, stooping is required. Must be able to wear personal protective equipment including the use of a respirator. Must be able to respond to visual and audible alarms.

ADDITIONAL DESIRED QUALIFICATIONS:

* Good computer skills with a working knowledge of MS Word, Excel, Access, PowerPoint and SAP are desirable.

* Although travel is minimal, must be willing and able to travel both domestically and internationally as needed.

Oxy is an Equal Opportunity Employer/Individual with Disability/Veteran Status

Keywords: OXY, Inc, Niagara Falls , Technical Service Specialist, IT / Software / Systems , Niagara Falls, New York

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