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Call Center Representative

Company: ASM Research
Location: Niagara Falls
Posted on: December 31, 2019

Job Description:

Full-time Position Working with the Department of Education to support customers with any student loan questions. Responsible for basic inbound call, outbound call, email, and web chat services in a call center environment. Completes daily routine tasks and responsibilities to support the Customer Service department. Work hours are 1:30 - 10PM or 2:30 -11PM after initial training period. Pay rate is $12.99/hr. plus $ 4.27 towards health benefits. If benefits aren't needed, that money will go into a 401k for the employee. Job Responsibilities: Supports customer to submit and process transactions for student loans Assists customer with identifying and resolving processing issues and website access inquires Supports inbound calling, outbound calling, email, web chat and outreach to customers Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application Meet Quality Assurance Requirements and other key performance metrics Minimum Qualifications: High School Diploma or GED is REQUIRED 0-2 years of customer service or public relations experience Candidates must have basic computer skills. Candidates will be required to undergo a background investigation to gain access to sensitive information . Other Job Specific Skills: Ability to successfully adapt and perform during times of high call volume. Ability to provide effective customer service and deal tactfully and courteously with the public. Strong written and verbal communication skills. Strong listening ability to interpret and clarify information being provided by customers. Strong commitment to providing quality service. Ability to foster a good working relationship and rapport with customers. Keen attention to detail and accuracy. Requirements: U.S Citizenship: Yes CJPost

Keywords: ASM Research, Niagara Falls , Call Center Representative, Other , Niagara Falls, New York

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