Lead Operations Clerk

Company: Ryder
Location: Niagara Falls
Posted on: March 3, 2020

Job Description:

High School diploma or equivalent Three (3) years or more Customer Service experience Strong verbal and written communication skills Ability to simultaneously handle multiple priorities Knowledge of warehouse systems, processes and procedures (intermediate level) Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) (intermediate level) Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc. Monitor calls and be prepared to de-escalate calls Oversee all paperwork associated with orders and maintain the corresponding files Maintain a current procedure book for the customer service jobs and functions Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary Compile statistical information from manifest data and prepares related reports Help lead the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer's requirements for production plans, routes and schedules Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner Performs other duties as assigned Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. MOVE YOUR CAREER FORWARD WITH   RYDER ! Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! The Lead Operations Clerk  position is responsible for assisting management staff with leading and supporting the clerical staff. Will assist management with supporting and overseeing office and warehouse functions as it relates to: billing, dispatching, client request and relationships, and customer escalations. In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer: Comprehensive training and the ability to directly affect your income and work/life balance based on your personal performance. Internal management development with a clear line-of-sight and time-frame to your next-level position. Additional and local Ryder resources and business verticals to help overcome any obstacle or challenge you encounter. The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide. We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our Customer’s expectation. If you possess a strong work ethic and an burning desire to succeed and grow your career, then we have an opportunity for   YOU! You   MUST   be willing to commit yourself to align with our Customer’s core values: Communication, Honesty, Performance Excellence and be able to embrace and utilize Technology as part of your daily routine. In addition,   YOU   are the management and professional representative of the Ryder organization. If you work experience and/or education aligns with the Requirements and Responsibilities listed below,  APPLY NOW!! #FB

Keywords: Ryder, Niagara Falls , Lead Operations Clerk, Other , Niagara Falls, New York