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Call Center Representative

Company: ASM Research
Location: Niagara Falls
Posted on: March 14, 2020

Job Description:

Full-time Position

Working with the Department of Education to support customers with any student loan questions. Responsible for basic inbound call, outbound call, email, and web chat services in a call center environment. Completes daily routine tasks and responsibilities to support the Customer Service department.

Work hours are 1:30 - 10PM or 2:30 -11PM after initial training period.

Pay rate is $12.99/hr. plus $4.27 towards health benefits. If benefits aren't needed, that money will go into a 401k for the employee.

Bilingual (English/Spanish) candidates pay rate is $14.28/hr. plus $4.27/hr. towards health benefits. If beneifts aren't needed, that money will go into a 401k for the employee.

Job Responsibilities:
* Supports customer to submit and process transactions for student loans
* Assists customer with identifying and resolving processing issues and website access inquires
* Supports inbound calling, outbound calling, email, web chat and outreach to customers
* Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
* Meet Quality Assurance Requirements and other key performance metrics

Minimum Qualifications:
High School Diploma or GED is REQUIRED

0-2 years of customer service or public relations experience

Candidates must have basic computer skills.

Candidates will be required to undergo a background investigation to gain access to sensitive information.

Other Job Specific Skills:

--- Ability to successfully adapt and perform during times of high call volume. * Ability to provide effective customer service and deal tactfully and courteously with the public. * Strong written and verbal communication skills. * Strong listening ability to interpret and clarify information being provided by customers. * Strong commitment to providing quality service. * Ability to foster a good working relationship and rapport with customers. * Keen attention to detail and accuracy.

Requirements:

U.S Citizenship: Yes

#CJPost

Keywords: ASM Research, Niagara Falls , Call Center Representative, Other , Niagara Falls, New York

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