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Transportation Account Manager

Company: ACV Auctions
Location: Niagara Falls
Posted on: June 5, 2021

Job Description:

ACV Auctions is the leading dealer-to-dealer, online automotive marketplace in the nation. We bring transparency to every transaction from start to finish, ensuring peace of mind and value for our customers. We do this with a combination of the industry's best technology and the world's best people. As a result of our team's tireless effort and dedication, we're growing at a staggering rate. ACV is attracting new people from widely different backgrounds and geographies who are invested in the genuine belief that we are creating something special.

What you'll be doing:

This role is responsible for the growth and maintenance of our shared carrier network. Reporting to the Carrier Manager, you will proactively locate, vet and develop a network of high quality carriers, while achieving the successful resolution of Internal / External customer inquiries in a timely manner.

  • Work independently with clearly defined KPI's, goals and objectives.
  • Process incoming leads and proactively locate and vet a network of quality transportation services and companies.
  • Understand the capabilities of each transporter and keep thorough records in Salesforce. Communicate the value of working with ACV and why Transporters love partnering with us.
  • Manage relationships and retain quality services.
  • Analyze compliance scores and communicate those effectively to partner carriers to help build capacity and reduce overall cycle time.
  • Thoroughly setup carrier accounts in Salesforce and ACV's Load board to ensure fast vendor payment and cross-departmental communication.
  • Onboard safe and reliable carriers using compliance software.
  • Responsible for ensuring the timely placement of transports with haulers.
  • Empowered to adjust pricing and creatively link transports to create timely, cost-effective, quick service time movement of vehicles.
  • Responsible for adjusting pricing and linking transports on aged vehicle postings.
  • Assist Transport Admins with incoming calls regarding payments, bills of lading and general inquiries.
  • Follow through on carrier related issues to ensure timely proper resolution and provide continuous communication to all parties involved.

What you will need:

  • 1-2 years of related experience in logistics, account management or customer service.
  • A reliable self-starter attitude that can thrive in an entrepreneurial environment.
  • The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer Problem-solving capability.
  • Able to navigate multiple departments remotely.
  • Comfort in talking to carriers on the phone.
  • Team Player who willingly accepts change and continuous improvement.
  • A history of winning awards for being awesome in some way.
  • Excellent communication and organizational skills.
  • A sense of urgency and self-motivation.
  • Familiar with business technology (Microsoft Office Suite), Salesforce a plus.

What we will offer:

  • Competitive salary and benefits
  • Upbeat, innovative culture
  • Professional training opportunities
  • Flexible schedules

ACV Auctions is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Keywords: ACV Auctions, Niagara Falls , Transportation Account Manager, Other , Niagara Falls, New York

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