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Warranty Clerk

Company: Camping World
Location: Niagara Falls
Posted on: November 14, 2021

Job Description:

Job DescriptionThe outdoors is a big place and just as it offers endless adventures, so does our company.Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 2,500 bays and over 2,000 technicians on staff; over 135 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for moreEssential Job Functions:Fosters and maintains excellent relations between customers and storeAnswers incoming telephone calls and responds in a courteous and professional mannerAssists service advisor in scheduling service appointments according to scheduling policiesGreets all incoming customers in a professional and courteous mannerAssists service advisors in write up of incoming customers work ordersObtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy procedure manualsFollows up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order partsFills in as needed as service dispatcherParticipates in training as prescribed by managementAssists technicians as needed with diagnosis, authorization or repairsFollows up on open work orders as per policy of dealershipFollows all rules, regulations and laws with regard to moving dealership owned or customer's unitsMaintains a clean and safe work environment.Acknowledges all guidelines and policies as described in company policy handbook.Maintains a safe work area for customers and coworkersMay cross train to perform other dutiesEssential Job Skills:High School Diploma or equivalent preferredOne year of RV experience preferred but not requiredStrong computer skillsWorking knowledge proper and safe use of equipmentExcellent organizational/sequencing skillsWorking knowledge of activities, methods, procedures and policies of the Service DepartmentGeneral knowledge of product installation activitiesValid Driver's License may be requiredExcellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in personAbility to accept additional tasks, duties and/or direction from managementRequires some bending, climbing, and kneeling in order to take photographs of various areas of an RVFull-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more Part-time associates are offered access to dental vision coverage For more information please visit: We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.AboutCamping World is the leading outdoor lifestyle retailer. Since the Company's founding in 1966, Camping World has grown to become one of the most well-known destinations for camping, boating, hunting, fishing, biking, winter- and water sports, to name a few. The outdoors is a big place, bigger than just RVs, but when it comes to your RV needs, we're your one-stop shop for sales, maintenance, repair and the industry's broadest and deepest range of services, protection plans, products and resources. We have over 200 locations all over the U.S. under our ever-growing company and brands. Just as the outdoors offers endless adventures, so does our company. Stay tuned to see how and where we grow next.We consider Military experience equally as valuable as civilian work experience. Veterans, Reservists and Transitioning Service Members are encouraged to include Military duty and certifications on their resume and applications when applying for a position.

Keywords: Camping World, Niagara Falls , Warranty Clerk, Other , Niagara Falls, New York

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