Float Teller
Company: M&T Bank
Location: Niagara Falls
Posted on: May 10, 2022
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Job Description:
Overview:As a Float Teller, you will specialize in our branch
customer experience through digital engagement, lobby management,
transactional processing and retail servicing interactions.
-Processes a variety of financial transactions in an accurate and
efficient manner. Float tellers will frequently travel to different
branches within a designated area to assist branch staff as needed.
Primary Responsibilities:Adhere to the established customer service
standards and provide a differentiated experience by understanding
customer needs and delivering solutions in moments that matter most
to them. Educate our customers through shoulder-to-shoulder digital
demonstrations; identify self-service opportunities that meet the
customer's identified needs. -Actively engage in lobby management,
meeting and greeting customers and proactively inquiring and taking
ownership to address the customer's immediate need. Accurately
balance and process customer transactions efficiently following
Bank Policy. Take ownership of escalated account services issues
until resolution; complete and accurately log all customer
complaints in the appropriate system. -Transition identified sales
opportunity and provide introduction to appropriate banking
partner. -Complete branch-related operational activities as
appropriate (e.g cash ordering, vault, ATM, and wire transfer
activities). Process customer/account maintenance accurately.
-Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy
Act)/ KYC (Know Your Customer related activities. Adhere to
applicable compliance/operational risk controls in accordance with
Company or regulatory standards and policies.Promote an environment
that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely
implementation of internal and external audit points together with
any issues raised by external regulators as applicable. Complete
other related duties as assigned. Scope of Responsibilities:The
position is responsible for providing exceptional service to branch
customers and resolving routine customer problems in a timely
manner. -It is important for the jobholder to exemplify empathy,
customer centricity, flexibility and adaptability, digital fluency,
entrepreneurial spirit and critical thinking in support of the
Company's culture and brand. - The position is responsible for
interacting with appropriate areas within the Bank to ensure
branch-related operational issues are resolved efficiently and
accurately. It is important for the position to stay current on
operational changes and demonstrate good risk management decisions
to assist the branch in managing preventable losses and reducing
fraudulent activity. Managerial/Supervisory Responsibilities:Not
Applicable Education and Experience Required:High school diploma or
equivalent (GED) and minimum of 6 months customer service
experience, including data entry and/or cash handling
experienceAbility to easily travel between branches on an as needed
basis Proven verbal communication skillsProven interpersonal
skillsProven ability to demonstrated exceptional customer
serviceWell-organized Proven time management skillsProven
prioritization skillsProficient with internet user-level technology
Education and Experience Preferred:Bilingual based on branch needs
Physical Requirements:Ability to stand for long periods of
timeProlonged use of hands and fingersAbility to lift light to
heavy objects weighing 5lbs - 30 lbs.Ability to read fine
printAbility to interact with customers in an open face to face
work environmentLocationNiagara Falls, New York, United States of
America
Keywords: M&T Bank, Niagara Falls , Float Teller, Other , Niagara Falls, New York
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