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ACT Program Assistant

Company: Spectrum Health & Human Services
Location: Niagara Falls
Posted on: June 14, 2022

Job Description:

Job Description Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. Full-time: 800 Main Street, Niagara Falls SUMMARY OF POSITION FUNCTION: Supports ACT Team and mental health clinic MAJOR DUTIES AND RESPONSIBILITIES: Responsible for organizing, coordinating and monitoring all non-clinical operations of ACT team Provides receptionist activities, triage calls, coordinate communications between team and clients At times may lessen situations with clients who have increased symptoms both by phone and in waiting room Monitor and maintain clinical charts/ due dates for each staff caseload (IAP, AOT reports, CBHA, Initial Specialist Assessments) Responsible for any necessary opening, filing or thinning or terming of charts Morning meeting Mon-Fri 9-10 a.m. Manage and update all weekly and monthly calendar and client visit white boards as well as track monthly visit totals per client. Add any information to the meeting as necessary Provide any case management or other support to clients and team members as needed Manage and track monetary funds: (i.e. tokens, services dollars, petty cash) Manage and respond to all incoming/ outgoing postal and interoffice mail Monthly billing which includes running each client---s Medicaid, run monthly visit report and reports any Medicaid or insurance changes to the electronic chart as well as by fax Maintain CAIRS (NYS database) for all intakes, discharges and six month follow up reports (which may include gathering clinical data from other team members) Check County SPOA database (MIS) daily for new referrals Utilize SPOA database for housing referrals Prepare new intakes: print referral from MIS, verify Medicaid and put together new charts for intake Update demographics and roster as needed Maintain contacts with hospitals/jails and updates hospital tracking log Compiles quarterly data for program outcomes to Don Dauman Manage safety line mid and end of day for ACT Team Covers phones and windows for mental health clinic as needed and for scheduled coverage Meets with clients in office to provide case management as needed and writes billable progress Signs for medication delivery Check P.O. Box weekly Open and close office (unlock doors/ cabinets/ check voice mail) Inventory ordering Auditing clinic schedules for NS /CA appointments Assist in preparation of NP/Dr. appointments Organize and send requests for treatment records for clients Verify insurance entitlements for scheduled appointments Send no show letters as per policy and document in client---s chart Assist in organizing the walk in clinic Other duties as assigned SKILLS/COMPETENCIES: Knowledge of Excel and basic Microsoft office Products Familiarity with data submission and interpretation EDUCATION REQUIREMENTS: High School Diploma EXPERIENCE: Dependent upon education level, at least one year experience working in a behavioral health setting Proof of COVID-19 vaccine required. Consistent with state and federal law, requests for reasonable accommodations will be considered

Keywords: Spectrum Health & Human Services, Niagara Falls , ACT Program Assistant, Other , Niagara Falls, New York

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