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Partner Support (Help Desk) Specialist - L3 -

Company: CyberCoders
Location: Niagara Falls
Posted on: June 23, 2022

Job Description:

If you are a Help Desk Specialist - L3 with experience, please read on!This is not your typical office job. Our passionately engaged team of A-players are beyond awesome!Were an energetic, fun, focused, and effective group who thrive on big challenges. We have a strong culture of teamwork, we work hard and have fun, and foster minds who wish to experience personal and professional growth on another level. Our culture is fast-paced and we consider our work our art, striving for excellence in everything we do.The Partner Support Specialist (Remote L3) has strong technical aptitudes backed by at least two years in the trenches of experience. They are a good communicator who can manage well when the partner is in a pickle and needs strong guidance. The pace and demands are greater than in lower-level positions. They should be able to execute with a high degree of success in implementing and/or solving problems.What You Will Be DoingResponsibilities

  • Acting as an escalation point for Level 2, on-site, and Professional Services technicians and addressing higher-level and more complex issues
  • Executing with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, VPNs, firewalls, backup systems, and more.
  • Providing excellent customer serviceYou Will Be Accountable For
    • Providing level 3 technical support to partners through a combination of phone calls and service ticket notes
    • Tracking all work in ConnectWise as it is completed and submitting accurate timesheets on a weekly basis
    • Ensuring through regular communication with the Professional Services, Sales, and Partner Success teams that partners are receiving the excellent level of service MVP expects
    • Thoroughly documenting solutions that you deploy, repair, or otherwise encounter that arent already documented
    • Embodying the MVP standard of Taking IT to 11!What You Need for this Position
      • 3- 5 years of relevant experience
      • Professional IT Certifications, including: Microsoft MCP, MCSA, MCSE, Sonicwall CSSA, Cisco CCNA, or VMware VCP
      • Expertise in Microsoft products, including Windows, Windows Server, Office and O365, Microsoft Exchange
      • Expertise in building of Group Policies and Active Directory deployments for software, compliance settings, etc
      • Experience with Sonicwall or Nextgen firewalls
      • College degree in Information Technology, Computer Science, or related previous experience
      • Experience troubleshooting networking concepts including LAN/WAN topology, cabling, routing, and VPN client access, setup, and troubleshooting
      • Thorough knowledge of troubleshooting computers, networks, and printers
      • Experience with deployment of VMWare Esxi, HyperV, Citrix Xen, or Azure
      • Experience with managed switch configurations, HPE, Dell, Xtreme, Cisco including VLAN configuration and troubleshooting
      • Experience with data backup and disaster recovery support
      • Corporate antivirus support and troubleshooting (Webroot, Avast, AVG, Symantec, Sophos)
      • Working knowledge of wireless technologiesThis is a full-time, permanent, hourly position located in Buffalo, NY.What's In It for You
        • Full Benefits
        • 401kSo, if you are a Partner Support (Help Desk) Specialist - L3, with experience, please apply today!Email Your Resume In Word ToLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may
          • Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : SM16-1690972 -- in the email subject line for your application to be considered.***Stormy McGee - Recruiter - CyberCodersApplicants must be authorized to work in the U.S.CyberCoders, Inc is proud to be an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Keywords: CyberCoders, Niagara Falls , Partner Support (Help Desk) Specialist - L3 -, Other , Niagara Falls, New York

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