Customer Service Coordinator

Company: Bridgetower OPCO
Location: Rochester
Posted on: April 2, 2026

Job Description:

BridgeTower Media is seeking a full time Customer Service Coordinator in our Public Notice Department. This individual will act as a liaison for our clients seeking placement for public notices within multiple states for both print and online distribution. This is a hybrid position requiring two days per week in the Rochester office and occasional attendance at events. Duties Responsibilities: Assist our clients with all their legal ad placement needs including but not limited to deadlines, ad submission, proofreading, confirming publication, cancellations, affidavits, and invoices. Organizes headshots and action photos for events. This is completed through downloading these photos from submission forms and accessing the backend of Word Press, will also reach out to clients if needed though email or phone if photos are missing or if photos are low resolution. To ultimately allow special pubs and VPC to use these materials for their duties of events. Complete badges for events. This is completed through "stuffing" sponsor, honoree and individual badges for events. This can take anywhere from 2-4 hours depending on how many attendees. Additional help is provided to lead up to the event with "stuffing" gift bags for honorees, creating cocktail signs for the event, as well as helping to load event materials into the vehicle. Set-up help at events as well as during. This is completed through helping set up registration, center pieces and any other event set up needs leading up to the start of the event. At the event will help guest with finding badges, seats or any other event related questions. Will also lend a hand during the awards program with honorees. Most importantly plays a pivotal role in taking photos for social media as well creating those social posts and posting them to the different social platforms The work in this position can be tedious. You must have a sense of urgency, attention to detail with strong organizational and follow-up skills for completeness & correctness. Ideal candidate must be able to work independently with little supervision. Skills Requirements: Proven track record of inbound and outbound customer centric support experience: 1–3 years general office/data entry, customer service, call center, or account management. Strong relationship building skills, especially via remote channels. Proficiency at proofreading through remarkable attention to detail . Able to manage multiple priorities within a fast-pace, deadline driven, multidiscipline, structured environment. Articulate and professional in communication with external clients and internal departments. Independent self-starter who can also be a team player. Strong typing skills (80 WPM minimum) Solid knowledge of MS Office and basic office equipment. Reliable home internet connection with minimum 50mbps up/10mbps down What does BridgeTower Media offer? A competitive benefits package that includes health, vision, dental plus robust supplementary options. Company paid Life, AD&D Insurance & Short and Long-Term Disability coverages Health Savings Account with employer contribution 24-hour TeleMedicine and TeleCounseling Services Employee Assistance Program Paid Leave Program Unlimited PTO Sick Time Summer Weekend Jumpstart Hours Over 10 holidays paid Tuition Assistance Program 401K with a company match Growth opportunities to build your career Learning & Development programs As long as business needs are met* About BridgeTower Media BridgeTower Media is a leading business intelligence, marketing and event platform providing authoritative content and expert analysis through its 40 B2B media and research brands. More than 4.4 million business decision-makers rely on BridgeTower Media for timely information and expert insights to grow their businesses. These deep and trusted first-party customer relationships power tailored insights for business executives and precision audience targeting for omnichannel marketing solutions. BridgeTower Media also celebrates professional and organizational success through 200 events and its Best Companies Group. BridgeTower Media is a Transom Capital portfolio company. For more information, please visit www.bridgetowermedia.com. BridgeTower Media and all subsidiaries are Equal Opportunity Employers and value diversity in our workplace. Salary Description $21.00/hour

Keywords: Bridgetower OPCO, Niagara Falls , Customer Service Coordinator, PR / Public Relations , Rochester, New York