Sales PRO
Company: Advance Auto Parts
Location: Niagara Falls
Posted on: January 13, 2021
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Job Description:
Job DescriptionWe are an Equal Opportunity Employer and do not
discriminate against any employee or applicant for employment
because of race, color, sex, age national origin, religion, sexual
orientation, gender identity, status as a veteran and basis of
disability or any other federal, state or local protected
class.Advanced level DIY sales position with expert knowledge of
DIY business. The role has expert knowledge of store operations,
advanced automotive system knowledge and parts knowledge. This role
is responsible for providing advanced automotive problem resolution
including identification, trouble shooting and project assistance
for DIY customers. The role has the ability to source from numerous
places including special order, FDO, second source, etc. The role
has in-depth knowledge of the store inventory and maintenance
processes. Fleet safety is preferred.Primary Responsibilities---
Best in class customer service and DIY issue resolution--- Provide
GAS3 selling experience for all DIY customers including walk-in,
on-line orders and phone--- Achieve personal / store sales goals
and service objectives--- Manage DIY services including testing,
battery installation, wiper installs, etc.--- Ensure high standards
of customer service and store appearance standards--- Key holder
responsibilities (task assignment and completion, safety,
open/close duties)Secondary Responsibilities--- Assist in store
inventory processes including POGs, truck put away, shoot outs,
cycle counts, back stock, etc.--- Back Up to Professional
services--- Store Cleanliness including floors, bathrooms, facing,
dusting, parking lotSuccess Factors--- Advanced selling skills
(GAS3) for DIY--- Friendly communication--- Ability to locate and
stock parts--- Safety knowledge and skills--- Operating inventory
systems and store equipment--- Parts and automotive system
knowledge skills--- Operating POS and Parts lookup systems---
Expert at testing and diagnostic equipment for DIY services--- ASE
P2 certified or ASE ready equivalent--- Advanced solution, project
and product quality recommendation ability--- Advanced parts lookup
and sourcingEssential Job Skills Necessary for Success as a Retail
Parts Pro--- Working knowledge of automotive systems, and
diagnostic ability to include: internal engine, suspension, brakes,
electronic, exhaust, etc.--- Speak and write English (Spanish a
plus); communicate effectively and build strong relationships with
customers, peers and management--- Ability to read and interpret
documents such as safety rules, operating and maintenance
instructions, parts catalogs, and procedure manuals; ability to
write simple correspondence--- Understand and execute instructions
furnished in written, oral, or diagram form--- Successfully
complete the Parts Knowledge Assessment--- Use basic math
accurately: add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals--- Use
Microsoft software effectively (Word, Excel required)--- Strong
organizational skills--- Ability to work an assortment of days,
evenings, weekends and holidays as neededPrior Experience that Sets
a Retail Parts Pro up for Success--- 3-5 years of prior automotive
parts experience--- Proven sales ability with past experience in
fulfillment of customer transactionsEducation--- High school
diploma or general education degree (GED)Certificates, Licenses,
Registrations--- ASE certification preferred, but not
requiredPhysical DemandsThe physical demands and work environment
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job, with or without reasonable accommodation. While performing the
duties of this job, the employee will predominantly be walking or
standing. The employee is required to be able to talk and hear, and
use hands and fingers to handle or feel; reach with hands and arms;
climb or balance; and stoop, kneel, crouch, or crawl. The employee
must frequently lift and/or move up to 50 pounds and occasionally
lift and/or move up to 100 pounds. Specific vision abilities
required by this job include close vision, distance vision, color
vision, depth perception, and ability to adjust focus.Work
EnvironmentThe work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job, with or without reasonable
accommodation. While performing the duties of this job, the
employee is usually working inside; however, they will occasionally
be outside and exposed to various weather conditions while
performing such tasks as installing batteries and wiper blades. The
employee is also occasionally exposed to moving mechanical parts;
high, precarious places; toxic or caustic chemicals; risk of
electrical shock; explosives; and vibration. The noise level in the
work environment is usually moderate.We are an Equal Opportunity
Employer and do not discriminate against any employee or applicant
for employment because of race, color, sex, age national origin,
religion, sexual orientation, gender identity, status as a veteran
and basis of disability or any other federal, state or local
protected class.AAPRTL
Keywords: Advance Auto Parts, Niagara Falls , Sales PRO, Sales , Niagara Falls, New York
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