Inside Sales/Customer Solutions Representative

Company: Boyd Corporation
Location: Niagara Falls
Posted on: June 23, 2022

Job Description:

Description:
Boyd Corporation is seeking an Inside Sales/Customer Solutions Representative (CSR) for our Aerospace and Defense team (A&D) in Niagara Falls, NY. This position is responsible for supporting our customers alongside our account managers and business development teams by facilitating bi-directional communication, managing order entry, quote/opportunity coordination, and general project communication. This critical member of the A&D commercial team is the front line to our customers. A candidate must be strongly motivated to provide a "best in class" customer experience. In addition to customer facing communication, this role provides critical "voice of customer" feedback to our outside sales team, the operations team, and senior leadership to facilitate rapid, profitable growth for Boyd Corporation.

The candidate will be physically located in Niagara Falls, NY and will assist multiple Boyd Aerospace and Defense facilities in the northeastern region.

Responsibilities (including but not limited to):
Support customers by entering and managing purchase orders and delivery dates in our ERP system
Continuously monitor customer portals or any method of communication used by our customers

Support the A&D commercial team by:
Facilitating RFQ's internally, track progress with estimating to ensure prompt completion, send completed quotes to customers as needed in collaboration with outside sales.

Collaborate with the outside sales team to manage the SF.com pipeline, including SF.com opportunity entry as needed to support customers.

Create quotes and set pricing within general guidelines or with collaboration from outside sales as needed.

Validate incoming orders for accuracy (Drawing Rev's, pricing/lead time accuracy, conformance to MOQ, shipping/payment terms, quality requirements, etc.)

Coordinate a contract review meeting with all relevant internal stakeholders to ensure prompt confirmation to customers
Notify customers of changes to schedule, and communicate customer change requests to operations and the outside sales org
Coordinate cross-functionally to track and communicate orders status to all stakeholders as needed
Function as "account owner" for small to mid-size customers with support from BDE's/Account Managers situationally, including all SF.com management, price setting within guidelines, quote submission to customer, etc.
Promptly answer or return customer phone calls and emails.
Collaborate with program management to troubleshoot, research, resolve and escalate issues as necessary with cross-functional teams, e.g. procurement, accounting, engineering, etc.
Research customer complaints and support sales team in resolution.
Reports to the A&D Customer Solutions Manager

Basic:
Associates Degree and/or 2+ years of customer service/inside sales experience
2+ years of experience using Microsoft Office
Manufacturing environment experience
Experience working in a fast-paced, multitasking office environment
Computer organizational skills
Eligible to work in the United States

Preferred:
Bachelor's degree in business or technical discipline
2+ years of experience using a CRM software, such as Salesforce
Familiarity with associated aerospace and defense quality and regulatory documentation/rules (FARS, DFARS, ITAR, etc.)
Experience with an MRP/ERP system such as Oracle
Experience using Exostar
Ability to read blueprints/technical drawings

Keywords: Boyd Corporation, Niagara Falls , Inside Sales/Customer Solutions Representative, Sales , Niagara Falls, New York