Inside Sales/Customer Solutions Representative
Company: Boyd Corporation
Location: Niagara Falls
Posted on: June 23, 2022
|
|
Job Description:
Description:
Boyd Corporation is seeking an Inside Sales/Customer Solutions
Representative (CSR) for our Aerospace and Defense team (A&D)
in Niagara Falls, NY. This position is responsible for supporting
our customers alongside our account managers and business
development teams by facilitating bi-directional communication,
managing order entry, quote/opportunity coordination, and general
project communication. This critical member of the A&D
commercial team is the front line to our customers. A candidate
must be strongly motivated to provide a "best in class" customer
experience. In addition to customer facing communication, this role
provides critical "voice of customer" feedback to our outside sales
team, the operations team, and senior leadership to facilitate
rapid, profitable growth for Boyd Corporation.
The candidate will be physically located in Niagara Falls, NY and
will assist multiple Boyd Aerospace and Defense facilities in the
northeastern region.
Responsibilities (including but not limited to):
Support customers by entering and managing purchase orders and
delivery dates in our ERP system
Continuously monitor customer portals or any method of
communication used by our customers
Support the A&D commercial team by:
Facilitating RFQ's internally, track progress with estimating to
ensure prompt completion, send completed quotes to customers as
needed in collaboration with outside sales.
Collaborate with the outside sales team to manage the SF.com
pipeline, including SF.com opportunity entry as needed to support
customers.
Create quotes and set pricing within general guidelines or with
collaboration from outside sales as needed.
Validate incoming orders for accuracy (Drawing Rev's, pricing/lead
time accuracy, conformance to MOQ, shipping/payment terms, quality
requirements, etc.)
Coordinate a contract review meeting with all relevant internal
stakeholders to ensure prompt confirmation to customers
Notify customers of changes to schedule, and communicate customer
change requests to operations and the outside sales org
Coordinate cross-functionally to track and communicate orders
status to all stakeholders as needed
Function as "account owner" for small to mid-size customers with
support from BDE's/Account Managers situationally, including all
SF.com management, price setting within guidelines, quote
submission to customer, etc.
Promptly answer or return customer phone calls and emails.
Collaborate with program management to troubleshoot, research,
resolve and escalate issues as necessary with cross-functional
teams, e.g. procurement, accounting, engineering, etc.
Research customer complaints and support sales team in
resolution.
Reports to the A&D Customer Solutions Manager
Basic:
Associates Degree and/or 2+ years of customer service/inside sales
experience
2+ years of experience using Microsoft Office
Manufacturing environment experience
Experience working in a fast-paced, multitasking office
environment
Computer organizational skills
Eligible to work in the United States
Preferred:
Bachelor's degree in business or technical discipline
2+ years of experience using a CRM software, such as Salesforce
Familiarity with associated aerospace and defense quality and
regulatory documentation/rules (FARS, DFARS, ITAR, etc.)
Experience with an MRP/ERP system such as Oracle
Experience using Exostar
Ability to read blueprints/technical drawings
Keywords: Boyd Corporation, Niagara Falls , Inside Sales/Customer Solutions Representative, Sales , Niagara Falls, New York
Click
here to apply!
|