Front Desk Agent
Company: Seneca Gaming Corporation
Location: Niagara Falls
Posted on: May 23, 2023
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Job Description:
Front Desk Agent (req4183)
Job Number:req4183Job Title:Front Desk AgentNumber of
Openings:3Job/Employment Type:FTCountry:USAState/Province:New
YorkCity:Niagara FallsJob Category:Hotel OperationsCareer
Level:Administrative/ClericalLevel of Education:High School
Diploma/GEDYears of Experience:1-3 years
Position Description
The Front Desk Agent oversees the front deskoperations of the
hotel, ensuring the highest level of customer service
satisfactionto all patrons and guests of the Casino and Hotel while
maximizing room revenueand occupancy. All duties are to beperformed
within the guidelines of the Seneca Gaming Corporation's policies
andprocedures, Internal Control Standards and objectives.
Position Requirements
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent required.
3. Must have excellent customer service skills.
LanguageSkills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively
to the public, employees and customers.
3. Ability to define problems, collect data, establish facts and
draw valid conclusions.
4. Must have the ability to deal effectively and interact well with
the customers and employees.
5. Must have the ability to resolve problems/conflicts in a
diplomatic and tactful manner.
PhysicalRequirements and Work Environment:
The physical demands described here arerepresentative of those that
must be met by an employee to successfully performthe essential
functions of this job. The work environment
characteristicsdescribed here are representative of those an
employee encounters whileperforming the essential functions of this
job. Reasonable accommodations may be made to enable individuals
withdisabilities to perform the essential functions. The noise
level in the work environment isusually moderately loud. When on
the casino floor, the noise levels increase toloud. Must be able to
work in anenvironment where smoking is permitted.
1. Must be capable of operating office equipment including, but not
limited to, PC and hotel systems software.Requires repetitive
motion of hands and wrists.
2. Light lifting.
3. Must be able to stand and walk for long periods.
4. Maintain physical stamina and proper mental attitude to work
under pressure in a fast-paced, casino environment and effectively
deal with customers, management, employees, and members of the
business community in all situations.
Keywords: Seneca Gaming Corporation, Niagara Falls , Front Desk Agent, Sales , Niagara Falls, New York
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